The Regional Director of Care Management (RDCM) provides oversight to ensure compliance and quality of
services for individuals enrolled in Care Design New York (CDNY) CCO/HH. The Regional Director is responsible
to promote the mission and values of the organization and to ensure services provided meet or exceed any
regulatory standards governing the applicable Care Management program.

The Regional Director is the primary contact with IDD service providers in the assigned region. They are
expected to build relationships with a variety of personnel to ensure strong relationships are developed and
maintained. Additionally, the Regional Director is expected to understand the healthcare landscape, develop
key relationships, and identify broad gaps in service.

As the leader of a region, the Regional Director is responsible for the oversight and professional development of
staff. They are expected to lead by example and create an environment and culture that promotes the values
of CDNY. They will collaborate with other departments to ensure that all members’ needs are adequately met
and that the organization is coordinated in its efforts and intended outcomes.

The Regional Director will fully support the culture of CDNY through the training, coaching, and development
of care management staff, continuously directing initiatives and operating procedures which lead towards
enhanced skills and job satisfaction. They will fully support methods and technology that provide for the highest
quality of caremanagement and person-centered servicesformembers. The Regional Director isresponsible for
promoting positive employee engagement and a culture of belonging.

At Care Design NY (CDNY) we share in a unified organizational culture, and the work we do is in furtherance of
our collective ability to achieve our shared organizational purpose, vision, mission, and values as stated below:

Purpose - Connecting people to their chosen supportsto live a healthy and meaningful life.

Vision – We see a world that is accepting, inclusive, and promotes positive health for all individuals with
intellectual and /or developmental Disabilities (I/DD).

Mission – Our mission is twofold: to provide compassionate, skilled person-centered care planning that
includes a holistic approach to health and wellness, and to advocate for a disability inclusive world.

Values-
• Committed - We are committed to developing successful employees across the organization so
members and families can receive high-quality support.
• Compassionate - We are compassionate about creating open, honest relationships through
collaboration, active listening, and showing empathy for others.
• Connected - We are connected to each other through a sense of belonging that enriches the work
environment and shapes a positive experience for members and families.

All full-time positions come with generous benefits including: health, vision and dental insurance, paid time off, $3000 tuition reimbursement per calendar year, and up to $250 of professional development courses! CDNY is also a qualifying employer under the Public Service Loan Forgiveness (PSLF) program.

Click here to view our current benefits summary.

• Provides direct supervision to CM Directors and oversight to the regional workforce,
  including:
  o hiring, on-boarding, training, professional development, performance evaluation and
  progressive discipline,
  o direction of staff development, performance improvement and retention activities in
  coordination with recruiting and human resources,
  o training on all CDNY and/or PHP policies and procedures, and all state and federal
  regulations.
  • Facilitates efficiency and quality checks on regional care management teams, tools, and resources.
  Where needed, recommends improvement to the platforms and tools utilized.
  • Collaborates in the development of the strategic direction of the Regional Care Management team
  in alignment with organizational goals.
  • Ensures all plan and population-based quality of care standards are met through development,
  preparation, review, and presentation of operational data systems, including the identification of
  gaps, and the creation and implementation of action plans.
  • Where applicable, monitors budgets, staffing needs, reviews, and approves expenses.
  • Develops and maintains strong relations with NYS OPWDD and regional offices as well as external
  providers of medical, behavioral health, I/DD, and other long-term supports and services. Collaborates
  with the NDPR department to support continued growth and quality of the regional provider network.
  • Works with Members, families, and external stakeholders (ex., Advocacy and Family Supports, and/or
  the Ombudsperson) to resolve issues and promote satisfaction; supports regional Care Management
  teams with situations requiring escalation.
  • Responsible for sharing after-hours on-call telephone availability on a rotational basis and/or on-call
  duties as assigned.
  • Flexibility of the work schedule is required, with some evening and weekend hours as assigned.
  • Complete other duties as directed by the Chief of Care Management or AVP of Care Management.
  • Meet all training requirements on time.
  • All other duties as assigned.
  ❖ This description of duties and responsibilities is intended to indicate the kind of tasks required of the position. It does not
  limit or exclude other duties not mentioned here, but is required for the successful completion of the job.

• Bachelor’s Degree in health or human services-related field.
  • Master’s Degree in a health or human service-related field preferred.
  • Licensure such as an RN, Social Worker, or Psychologist preferred.
  • A minimum of seven (7) years’ work experience with IDD programs required, with (5) years’
  previous management and staff supervision required, and experience as a senior-level leader
  (preferred).
  • Strong working knowledge of Microsoft Word and Excel is also required, with PowerPoint and other
  health-related computer applications preferred. The willingness and ability to learn new and
  revised operating and data management systems is required.
  • A valid NYS Driver’s License may be required, along with the ability to travel and adhere to
  CDNY/PHP travel policiesis also required.

Competencies

Accountability & Dependability: Takes responsibility for the quality and timeliness of work and
achieves results with little oversight.
• Adaptability & Flexibility: Adapts to changing business needs, conditions, and work responsibilities
and works with various situations, individuals, groups, and members or employee needs.
• Analysis/Reasoning: Examines data to grasp issues, draw conclusions, and solve problems.
• Change Leadership: Manages, leads, and enablesthe process of change and transition while helping
others deal with the impacts.
• Coaching & Mentoring: Enables co-workersto grow and succeed through feedback, instruction, and
encouragement.
• Communication: Balancing listening and talking, speaking, and writing clearly and accurately, and
keeping others informed.
• Decision Making & Judgment: Makes timely, informed decisions consider the facts, goals,
constraints, and risks.
• Developing Others: The ability to delegate responsibility and to work with others and coach them to
develop their capabilities.
• Ethics & Integrity: Earns others’ trust and respect through consistent honesty and professionalism in
all interactions.
• Initiative: Recognizes situations that warrant initiative, moves forward, and resolves issues,
problems, or concerns.
• Leadership: Promotes organizational mission and goals and showsthe way to achieve them.
• Personal Credibility: Demonstrated concern that one be perceived as responsible, dependable, and
trustworthy.
• Relationship Building: Builds constructive working relationships characterized by acceptance,
cooperation, and mutual respect.

• Results Focus: Focuses on results and desired outcomes and how best to get the job done.
• Teamwork: Diplomatically manages challenging ortense interpersonalsituation.
• Technology: Proficiency in navigating electronic record software programs. Proficiency working
knowledge of Microsoft Office, specifically Outlook, Excel, Word, and PowerPoint.
• Valuing Diversity: Helps create a work environment that embraces and appreciates diversity

Working Conditions & Physical Requirements

This position may require fieldwork or duties to be carried out in a CDNY or close partner location
and is subject to having a full-time home office within 90 minutes of the assigned CDNY catchment
area.
• This role routinely uses standard office equipmentsuch as laptops and smartphones.
• While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use
hands to finger, handle, or touch objects, tools, or controls, and reach with hands and arms.
• Must have adequate visual acuity to read correspondence, computer screen, and forms; manual
dexterity to operate keyboard; speaking and hearing enough to communicate by phone or in person
at average volumes.
• May be required to vary hours, days, and work schedules, depending onthe organization's overall needs.
• Must convey detailed, important spoken or written instructionsto others accurately.
• Must have the ability to receive and comprehend detailed critical information through oral and/or
written communication.
• Ability to lift and carry materials up to twenty pounds.
• The noise level in the work environment is usually moderate.
❖ The physical demands described above are representative of those that an employee must meet to perform the primary duties
of the job successfully. Reasonable accommodation will be made to enable individuals with disabilities to perform essential
functions.